Is technology more of a hindrance than a help?
Our goal is simple:
At Blue Fox Group, we help business leaders move away from daily transactional IT decision-making and move towards a strategic, business-focused approach to IT that transforms your ability to prioritize high-value tasks and exceed business outcomes.
Direct Results of Blue Fox Group’s Managed IT Services
Our team of IT professionals focus on three specific objectives when it comes to leveraging technology to improve your business.
1. Work Smarter
By reducing interruptions and support questions related to IT.
2. Lower Costs
By implementing strategic tactics that drive down unplanned expenses and prepare for long-term upgrades, IT maintenance, and replacement around your business objectives.
3. Increase Margins
Through heightened levels of productivity that are achievable when your IT technology is properly aligned and used to help your team, not slow them down.
Types of IT Support
here's how it works
Every engagement begins with a Technology Appraisal, where we ask specific questions designed to establish and measure a proprietary set of industry standards*. Customers aligned with standards have reduced business risk and increased efficiency.
*These standards include industry best practices as defined by the NIST and ISO, Industry Data Security Standard (PCI DSS), vendor recommendations, and privacy compliance.
The Technology Appraisal leads to a Strategic Roadmap that Red/Yellow/Green-lighting issues around industry standardization. Gaps and risks are prioritized to help businesses leverage IT to improve business outcomes.
A Technology Roadmap follows the Strategic Roadmap. It defines IT budget and project scope spanning a 1–5-year period.
A Technology Alignment Manager then meets with your team quarterly to review your technology summary and make any recommendations. This meeting is focused on aligning IT and prioritizing your highest level needs first.
IT with Intention so you can focus on exceeding business goals, prioritizing high-value tasks, and reinforcing objective standards across all aspects of your company’s IT environment.
evaluating goals, exceeding expectations
Whether you know exactly the level of IT support your business needs or you’re looking to consult with an IT expert, Blue Fox Group is here. Let’s connect!
hear from our customers
CLIENT CASE STUDY
International Transportation & Marine, Inc. (ITMA)
Their former IT company wasn’t providing quarterly business reviews, long term planning, or budgeting for all expenses. They also had slow support response time, failing hardware, and more.
Managing the IT infrastructure for remote employees requires careful planning and implementation to ensure smooth operations and optimal productivity. Here are some steps you can follow to effectively manage the IT infrastructure for work-from-home employees:
- Assess technology requirements: Start by evaluating the technology needs of your remote employees. Consider factors such as internet connectivity, hardware requirements (laptops, peripherals), software requirements, and security measures. Identify any gaps and determine what resources are necessary to meet those requirements.
- Provide necessary equipment: Ensure that remote employees have the necessary hardware and software to perform their work effectively. This may include providing laptops, monitors, keyboards, mice, and any other required peripherals. Consider offering technical support or reimbursement for home internet connectivity if needed.
- Secure network connectivity: Remote employees should have a secure and reliable internet connection to access company resources. Encourage the use of Virtual Private Networks (VPNs) to encrypt data transmission and protect sensitive information. Implement multi-factor authentication (MFA) to enhance security.
- Cloud-based collaboration tools: Utilize cloud-based collaboration tools to enable seamless communication and collaboration among remote employees. Platforms like Microsoft Teams, Slack, or Google Workspace provide chat, video conferencing, file sharing, and project management capabilities, facilitating remote collaboration.
- Remote access to company resources: Ensure that remote employees can access necessary files, databases, and applications securely. Implement remote desktop solutions or Virtual Desktop Infrastructure (VDI) to provide secure access to corporate resources. Set up appropriate access controls and permissions to protect sensitive data.
- IT support and troubleshooting: Establish a reliable IT support system to assist remote employees with technical issues. Provide clear channels for submitting support requests, such as a helpdesk ticketing system or dedicated IT support email. Consider setting up remote desktop sharing or video conferencing tools to assist with troubleshooting remotely.
- Regular software updates and patches: Maintain a schedule for software updates and security patches to keep remote employees’ devices protected against vulnerabilities. Encourage employees to keep their operating systems, antivirus software, and other applications up to date.
- Employee training and documentation: Provide comprehensive training to remote employees on using remote work tools, security best practices, and IT policies. Create user manuals or documentation that covers common troubleshooting scenarios, FAQs, and step-by-step instructions for accessing resources and resolving common issues.
- Regular communication and feedback: Keep open lines of communication with remote employees to understand their IT needs, challenges, and feedback. Conduct regular check-ins or virtual meetings to address concerns, provide updates, and gather suggestions for improving the remote work IT infrastructure.
- Monitor and optimize performance: Utilize monitoring tools to track the performance and usage of IT resources. Monitor network bandwidth, application performance, and security logs to identify any issues and optimize the infrastructure accordingly.
By following these steps, you can effectively manage the IT infrastructure for remote employees and ensure a secure and productive remote work environment.