Is technology more of a hindrance than a help?
A Managed IT Service Partner has ONE primary goal – to help business leaders shift the focus of IT from routine, transactional tasks to a more strategic role aimed at prioritizing high-impact activities that align IT efforts with business outcomes.
Immediate Benefits of Blue Fox Group’s Managed IT Services
Our team of IT professionals focus on three specific objectives when it comes to leveraging technology to improve your business.
1. Improve Time Management
We provide advanced IT network management, consulting around your core business outcomes, and a strategy to help you reduce your time on daily IT tasks and prioritize your time on high-value tasks that meet business goals.
2. Lower Costs
IT Roadmap helps you budget and plan for updates, eliminating the need for significant upfront investments and surprise expenses.
3. Preserve the Business Reputation
Our services help establish IT Standards that define “what good looks like” with systematic Technology Alignment Reviews designed to tweak and make proactive improvements, ensuring your technology and data are always available to meet internal and external expectations.
WHAT’S INCLUDED IN MANAGED IT?
REMOTE MONITORING & MAINTENANCE
Put your concerns about system maintenance, security, and performance to rest. Our continual optimization, security measures, and monitoring employ top-tier solutions for comprehensive coverage. From anti-virus and malware defense to identity safeguarding and server oversight, we’ve got it all covered for you.
24X7 SUPPORT ON-DEMAND
Reach out to us anytime, day or night, via phone or text. From email lockouts to error message resolutions, our certified professionals can handle issues of any scale. Enjoy unlimited IT support without the stress of additional fees.
Leverage Blue Fox Group AI and machine learning capabilities through our Blue Fox Defender Cybersecurity service, providing automated malware prevention, application and script control, memory protection, and device policy enforcement on managed devices.
VCIO & TECHNOLOGY ALIGNMENT
Get the same benefits of having a Chief Information Officer with a dedicated vCIO providing strategic IT guidance around the impact of technology on your business. Proactive technology account management helps to tweak and consult on best practices for making technology work for you.
STRATEGIC IT ADVISING & MANAGEMENT
Not only do we offer support and management for your IT infrastructure, but we also provide complimentary future planning through our roadmap service. Consider us your in-house IT strategists, guiding you in making informed technology choices. Our managed IT service packages come with unlimited consultation for added value.
evaluating goals, exceeding expectations
Whether you know exactly the level of IT support your business needs or you’re looking to consult with an IT expert, Blue Fox Group is here. Let’s connect!
hear from our customers
CLIENT CASE STUDY
International Transportation & Marine, Inc. (ITMA)
Their former IT company wasn’t providing quarterly business reviews, long term planning, or budgeting for all expenses. They also had slow support response time, failing hardware, and more.
Managing the IT infrastructure for remote employees requires careful planning and implementation to ensure smooth operations and optimal productivity. Here are some steps you can follow to effectively manage the IT infrastructure for work-from-home employees:
- Assess technology requirements: Start by evaluating the technology needs of your remote employees. Consider factors such as internet connectivity, hardware requirements (laptops, peripherals), software requirements, and security measures. Identify any gaps and determine what resources are necessary to meet those requirements.
- Provide necessary equipment: Ensure that remote employees have the necessary hardware and software to perform their work effectively. This may include providing laptops, monitors, keyboards, mice, and any other required peripherals. Consider offering technical support or reimbursement for home internet connectivity if needed.
- Secure network connectivity: Remote employees should have a secure and reliable internet connection to access company resources. Encourage the use of Virtual Private Networks (VPNs) to encrypt data transmission and protect sensitive information. Implement multi-factor authentication (MFA) to enhance security.
- Cloud-based collaboration tools: Utilize cloud-based collaboration tools to enable seamless communication and collaboration among remote employees. Platforms like Microsoft Teams, Slack, or Google Workspace provide chat, video conferencing, file sharing, and project management capabilities, facilitating remote collaboration.
- Remote access to company resources: Ensure that remote employees can access necessary files, databases, and applications securely. Implement remote desktop solutions or Virtual Desktop Infrastructure (VDI) to provide secure access to corporate resources. Set up appropriate access controls and permissions to protect sensitive data.
- IT support and troubleshooting: Establish a reliable IT support system to assist remote employees with technical issues. Provide clear channels for submitting support requests, such as a helpdesk ticketing system or dedicated IT support email. Consider setting up remote desktop sharing or video conferencing tools to assist with troubleshooting remotely.
- Regular software updates and patches: Maintain a schedule for software updates and security patches to keep remote employees’ devices protected against vulnerabilities. Encourage employees to keep their operating systems, antivirus software, and other applications up to date.
- Employee training and documentation: Provide comprehensive training to remote employees on using remote work tools, security best practices, and IT policies. Create user manuals or documentation that covers common troubleshooting scenarios, FAQs, and step-by-step instructions for accessing resources and resolving common issues.
- Regular communication and feedback: Keep open lines of communication with remote employees to understand their IT needs, challenges, and feedback. Conduct regular check-ins or virtual meetings to address concerns, provide updates, and gather suggestions for improving the remote work IT infrastructure.
- Monitor and optimize performance: Utilize monitoring tools to track the performance and usage of IT resources. Monitor network bandwidth, application performance, and security logs to identify any issues and optimize the infrastructure accordingly.
By following these steps, you can effectively manage the IT infrastructure for remote employees and ensure a secure and productive remote work environment.